The Toyota app, designed to enhance your ownership experience, offers a range of convenient features, including remote start. However, frustration can arise when you find that the remote start option is missing or non-functional within the app. This article delves into the potential reasons behind this issue and provides troubleshooting steps to restore this valuable functionality. We’ll explore everything from subscription status to vehicle compatibility, ensuring you understand the underlying causes and how to resolve them.
Understanding Toyota Remote Connect and Its Requirements
Toyota’s remote start feature is typically part of the Remote Connect service, a subscription-based offering. Before diving into troubleshooting, it’s crucial to understand what Remote Connect entails and its prerequisites.
Remote Connect allows you to remotely start, lock/unlock doors, check vehicle status, and even locate your vehicle via the Toyota app. This connectivity relies on the vehicle’s Data Communication Module (DCM), which essentially gives your car a cellular connection.
To utilize Remote Connect, several factors must be in place:
- Vehicle Compatibility: Not all Toyota models are equipped with the necessary hardware for Remote Connect. Newer models, generally those from 2018 onwards, are more likely to have it, but it’s essential to confirm based on your specific year and trim.
- Active Subscription: Remote Connect is a subscription service. While some Toyota vehicles come with a trial period, after that expires, a paid subscription is required to maintain access to the remote start and other connected services.
- Toyota App Setup: You need to have the Toyota app downloaded, installed, and properly set up on your smartphone. This includes linking your Toyota vehicle to your Toyota Owners account within the app.
- Network Connectivity: Both your smartphone and your vehicle’s DCM need a stable cellular connection for the remote start command to be transmitted and executed.
Common Reasons Why Remote Start Might Be Unavailable
Several factors can contribute to the absence of the remote start option in your Toyota app. We will now dissect each of these in detail.
Subscription Status Issues
This is the most common culprit. The Remote Connect subscription, providing access to features like remote start, isn’t perpetual. It requires renewal after the initial trial period.
- Expired Subscription: Check your Toyota Owners account or the Toyota app to confirm the status of your Remote Connect subscription. If it has expired, renewing it should immediately restore the remote start functionality.
- Subscription Level: Toyota sometimes offers different subscription tiers with varying features. Ensure your subscription level includes remote start. A lower-tier subscription might not offer this feature.
- Payment Issues: If you have recently renewed your subscription, but the remote start isn’t working, there might be a payment processing issue. Contact Toyota’s connected services support to verify your payment status.
Vehicle Compatibility and Model Year Limitations
Not all Toyota vehicles are created equal when it comes to connected services. The availability of Remote Connect, including the remote start function, depends heavily on your vehicle’s model year and trim level.
- Older Models: Vehicles manufactured before 2018 may lack the necessary hardware to support Remote Connect. While some 2018 models might have it, it’s not a guarantee. Refer to your vehicle’s specifications or contact your Toyota dealer to confirm compatibility.
- Base Trim Levels: Even within a compatible model year, the base trim levels might not include Remote Connect as a standard feature. It might be an optional add-on available only on higher trims.
- Geographic Restrictions: In rare cases, certain geographic regions might have restrictions on Remote Connect due to local regulations or network limitations. Check with your Toyota dealer to confirm if any such restrictions apply to your area.
App and Software Glitches
Software glitches and app-related issues can sometimes prevent the remote start option from appearing in the Toyota app. These are usually temporary and can be resolved with simple troubleshooting steps.
- Outdated App Version: Ensure you have the latest version of the Toyota app installed on your smartphone. Outdated versions can contain bugs that interfere with Remote Connect functionality. Check the App Store or Google Play Store for updates.
- App Cache and Data: Clearing the app’s cache and data can sometimes resolve glitches. This essentially resets the app to its default state. Note that you might need to log in again after clearing the data.
- Software Updates: Occasionally, Toyota might release software updates for your vehicle’s DCM. These updates can improve connectivity and resolve issues with Remote Connect. Check with your Toyota dealer to see if any updates are available for your vehicle.
- Server Issues: Temporary server outages on Toyota’s end can also affect the functionality of the Remote Connect service. This is usually a transient issue that resolves itself within a few hours. Check online forums or social media to see if other users are experiencing similar problems.
Vehicle Settings and System Errors
Certain vehicle settings and system errors can also prevent the remote start from working. These are often related to security features or diagnostic codes.
- Valet Mode: If your vehicle is in Valet Mode, the remote start function might be disabled for security reasons. Check your vehicle’s settings to ensure Valet Mode is turned off.
- Maintenance Required Light: In some cases, the “Maintenance Required” light being illuminated can disable remote start. While the exact reason may vary, addressing the underlying maintenance issue and resetting the light can resolve the problem.
- Check Engine Light: A lit “Check Engine” light indicates a more serious issue. The vehicle’s system might disable remote start to prevent further damage. Diagnose and address the underlying problem before attempting to use remote start.
- Low Fuel Level: Some Toyota models are programmed to prevent remote start if the fuel level is critically low. This is to avoid the engine stalling due to fuel starvation.
- Open Doors or Hood: The remote start system is designed to prevent starting if any doors or the hood are open. Ensure all closures are secure before attempting to use remote start.
Cellular Connectivity Problems
Remote Connect relies on a cellular connection to transmit commands between your smartphone and your vehicle. Problems with cellular connectivity can disrupt this communication.
- Weak Cellular Signal: If your vehicle is parked in an area with a weak cellular signal, the remote start command might not be able to reach the vehicle’s DCM. Try moving the vehicle to an area with better signal strength.
- DCM Issues: In rare cases, the vehicle’s Data Communication Module (DCM) might be faulty. This can prevent the vehicle from connecting to the cellular network. A diagnostic check at your Toyota dealer can identify DCM issues.
- Network Outages: Temporary network outages on the cellular carrier’s end can also affect Remote Connect functionality. This is usually a transient issue that resolves itself when the network is restored.
Troubleshooting Steps to Restore Remote Start Functionality
Now that we’ve covered the potential causes, let’s explore practical troubleshooting steps you can take to restore the remote start option in your Toyota app.
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Verify Subscription Status:
- Log in to your Toyota Owners account on the Toyota website or through the app.
- Navigate to the “Connected Services” or “Subscriptions” section.
- Confirm that your Remote Connect subscription is active and hasn’t expired.
- If expired, renew the subscription and allow a few minutes for the changes to take effect.
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Check Vehicle Compatibility:
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Consult your vehicle’s owner’s manual or the Toyota website to confirm that your model and trim level are compatible with Remote Connect.
- If you are unsure, contact your Toyota dealer and provide them with your VIN (Vehicle Identification Number).
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Update the Toyota App:
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Open the App Store (iOS) or Google Play Store (Android).
- Search for “Toyota App.”
- If an update is available, tap “Update” to install the latest version.
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Clear App Cache and Data:
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Android: Go to Settings > Apps > Toyota App > Storage. Tap “Clear Cache” and then “Clear Data.”
- iOS: There is no direct way to clear cache and data on iOS. You will need to uninstall and reinstall the Toyota app.
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Restart Your Smartphone:
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A simple restart can often resolve temporary software glitches.
- Power off your smartphone completely and then turn it back on.
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Check Vehicle Settings:
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Ensure your vehicle is not in Valet Mode. Refer to your owner’s manual for instructions on how to disable Valet Mode.
- Verify that all doors and the hood are securely closed.
- Make sure the fuel level is above the minimum threshold required for remote start.
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Check for System Errors:
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If the “Check Engine” light or “Maintenance Required” light is illuminated, have your vehicle diagnosed by a qualified mechanic. Address the underlying issues before attempting to use remote start.
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Verify Cellular Connectivity:
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Move your vehicle to an area with a strong cellular signal.
- Ensure your smartphone also has a stable cellular or Wi-Fi connection.
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Contact Toyota Connected Services Support:
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If you have tried all the above steps and the remote start is still not working, contact Toyota Connected Services support for assistance. They can help diagnose more complex issues and provide further troubleshooting steps.
- Have your VIN and Toyota Owners account information ready when you contact support.
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Perform a Vehicle Health Report
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Run a vehicle health report in the app. This can often identify issues and alert you to possible causes for remote start not working.
Preventive Measures to Avoid Future Issues
To minimize the likelihood of encountering remote start issues in the future, consider the following preventive measures:
- Maintain an Active Subscription: Set up automatic renewal for your Remote Connect subscription to avoid interruptions in service.
- Keep the App Updated: Enable automatic app updates on your smartphone to ensure you always have the latest version of the Toyota app.
- Address Maintenance Issues Promptly: Don’t ignore warning lights on your dashboard. Address maintenance issues promptly to prevent them from affecting Remote Connect functionality.
- Regularly Check for Software Updates: Inquire with your Toyota dealer about any available software updates for your vehicle’s DCM.
- Park in Areas with Good Signal: Whenever possible, park your vehicle in areas with a strong cellular signal to ensure reliable connectivity.
By understanding the potential reasons behind the missing remote start option and following the troubleshooting steps outlined in this article, you can effectively diagnose and resolve the issue, restoring the convenience of remote starting your Toyota vehicle. Remember to prioritize maintaining an active subscription, keeping your app updated, and addressing any underlying vehicle issues to ensure a seamless and enjoyable ownership experience.
Why doesn’t my Toyota app show the remote start option, even though my car is compatible?
The Toyota app relies on an active subscription to Toyota Remote Connect (or a compatible connected services package) to enable remote start functionality. Without this subscription, the remote start feature will not appear within the app. It’s also possible that the app hasn’t fully synced with your vehicle’s connected services. Try logging out of the app completely and then logging back in. This often refreshes the data and restores missing features.
If logging out and back in doesn’t work, verify your subscription status. You can do this through the Toyota Owners portal website, or by contacting Toyota Customer Connect support. Ensure your subscription is active and that your vehicle is properly enrolled. If the subscription is confirmed but the issue persists, there may be a problem with the vehicle’s telematics system that requires a dealer visit for diagnosis.
How do I check if my Toyota vehicle is actually compatible with remote start through the app?
Compatibility varies by model year and trim level. Not all Toyota vehicles are equipped with the hardware necessary for remote start via the app. A quick way to check is to consult the owner’s manual for your specific vehicle. Look for a section detailing connected services and remote start features; it will outline whether your vehicle is equipped with this capability.
Another reliable method is to enter your vehicle’s VIN (Vehicle Identification Number) on the Toyota Owners website. The website provides a personalized list of available connected services for your car, including remote start compatibility. Alternatively, you can contact your local Toyota dealership and provide them with your VIN. They can quickly verify if your vehicle has the necessary hardware and software for app-based remote start.
My Toyota Remote Connect subscription is active, but the app still says “Vehicle Not Supported.” What does this mean?
The “Vehicle Not Supported” message often indicates a temporary communication issue between the app and your vehicle’s telematics system. This could be due to network congestion, software glitches, or even the car being in an area with poor cellular connectivity. Try parking your car in an open area with a strong cellular signal and then attempt to use the remote start feature again.
If the problem persists, ensure that the Toyota app is updated to the latest version available on the App Store or Google Play Store. Outdated app versions can sometimes cause compatibility problems. If updating the app doesn’t resolve the issue, consider performing a “soft reset” of your car’s infotainment system. This can usually be done by holding down the power button until the system restarts. Consult your owner’s manual for specific instructions on how to perform a soft reset.
I get an error message when trying to start my car, even though everything seems correctly set up. Why?
Error messages during remote start attempts can stem from several factors. One common cause is the car’s security system detecting an open door, hood, or trunk. Ensure all doors, the hood, and the trunk are securely closed before attempting to start the car remotely. Another potential issue is low battery voltage in the car’s battery. A weak battery may not provide enough power to initiate the remote start sequence.
If the doors are closed and the battery is healthy, the problem might be related to a fault code within the car’s engine control unit (ECU). These codes often prevent remote start as a safety precaution. A diagnostic scan at a Toyota dealership can identify and clear any such fault codes. Furthermore, aftermarket accessories or modifications can sometimes interfere with the remote start system. If you’ve recently added any new equipment to your car, consider temporarily disconnecting it to see if that resolves the problem.
My Toyota app used to remote start my car just fine, but now it’s not working. What changed?
A sudden loss of functionality often points to a software update on either the app itself, your phone’s operating system, or the car’s telematics system. Software updates, while intended to improve performance, can sometimes introduce unforeseen bugs or compatibility issues. Check for any pending updates for the Toyota app in your app store and install them. Also, review recent updates to your phone’s operating system to see if any settings might be interfering.
Another potential cause is a change in your Toyota Remote Connect subscription status. Double-check that your subscription is still active and that the payment method on file is valid. Sometimes, expired credit cards or failed payments can lead to service interruption. Finally, the car’s telematics control unit (TCU) could have experienced a temporary glitch. Try disconnecting the car battery for a few minutes, then reconnecting it to reset the system.
The remote start feature works intermittently. Sometimes it starts, sometimes it doesn’t. What’s causing this?
Intermittent remote start issues are often linked to inconsistent cellular connectivity. The Toyota app relies on a stable cellular signal to communicate with your vehicle. If your car is parked in an area with weak or unreliable cellular coverage, the remote start command may fail to transmit successfully. Try moving your car to an area with better signal strength before attempting to start it.
Another potential cause is interference from other electronic devices. High levels of radio frequency (RF) interference can disrupt the communication between the app and the car. Try disabling Bluetooth on your phone and ensuring there are no other significant sources of RF interference nearby, such as large antennas or industrial equipment. Furthermore, ensure the vehicle’s antenna is free of obstructions and properly connected.
I’m still having trouble with the Toyota app remote start. What are my next steps?
If you’ve exhausted all the basic troubleshooting steps, the best course of action is to contact Toyota Customer Connect support directly. They have specialized tools and knowledge to diagnose more complex issues. Be prepared to provide them with your vehicle’s VIN, your subscription details, and a detailed description of the problem you’re experiencing.
Alternatively, schedule a service appointment with your local Toyota dealership. Their technicians can perform a comprehensive diagnostic check of your car’s telematics system and identify any hardware or software problems that may be preventing remote start from functioning correctly. Don’t hesitate to ask them to demonstrate the remote start feature and verify its proper operation once the issue has been resolved.